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Policies

SECURITY STATEMENT

WilmaSchumann.com believes in providing a safe and secure shopping experience for all of our customers. We respect your privacy when using WilmaSchumann.com. We use the information you provide us to help personalize your shopping experience and inform you of any product information and special offers. We only use your name and address information to mail you promotional items, news and offers. WE WILL NEVER GIVE OR SELL YOUR USER INFORMATION OR EMAIL ADDRESS TO ANYONE WITHOUT YOUR CONSENT.

EMAIL PRIVACY

We collect the e-mail addresses of those who interact with our website. We use your email address only to send you information and updates about WilmaSchumann.com and Wilma Schumann Skin Care products. On your registration form you may select whether or not you want to receive emails from us. You can unsubscribe at any time you wish to be taken off the WilmaSchumann.com emailing list.

COOKIES

Like most e-commerce websites, we use "cookie" technology to improve your shopping experience. A cookie is a very small text file that a website can save onto your computer's hard disk to store your information and settings. When you log on, the cookie tells us whether you have visited us before or are a new visitor. It doesn't track any personal information, give us the means to contact you, extract information from your computer or deliver viruses. Your address or credit card information is never stored in a cookie. If you do not have cookies enabled in your web browser, some features of our website may not be available to you.

LINKS

This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every website that they visit. In general, you should be cautious about providing personally identifiable information to websites unless you trust the owner and operator of the website. This privacy statement applies solely to information collected when you visit WilmaSchumann.com.

SECURITY

Any information you provide to us when you establish or update an account, enter a contest, shop online or request information (i.e. name, address, email address, telephone number and credit card information), is maintained in private files on our secure server and our internal systems. This information is used to enable WilmaSchumann.com to deliver services and information about our products to you. It is our policy to never send private information, such as your credit card number, via email. WilmaSchumann.com accepts orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our website so you will always be aware of what information we collect, how we use it and under circumstances we disclose it. It is your responsibility to check our privacy policy for changes periodically. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email, if you have provided us with an email address. You will then have a choice as to whether or not we use your information in this different manner.

SPECIAL POLICY

Wilma Schumann Skin Care does not sell products for purchase by children under the age of 18. We may sell children’s products for purchase by adults only. If you are under 18, you may use Wilma Schumann Skin Care products only under the supervision and involvement of a parent or guardian. We do not knowingly collect personally identifiable information from any child under the age of 13 (Thirteen) without parental consent. If and when we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.

SHIPPING POLICY

All orders received before 2:00PM (EST) will ship that day. Any orders received after 2:00PM (EST) will be scheduled to ship the following business day. Orders placed on weekends or holidays will be shipped the next available business day.

All orders $70.00 and above receive FREE UPS ground shipping (5 to 8 business days).

All orders ship UPS. You may select UPS Next Day, UPS 2nd Day, and UPS 3rd Day Select for an additional fee. Shipping charges will be automatically calculated by our system based on your order’s weight and shipping address.

Tracking information will be sent via e-mail upon shipment of goods.

Charges are subject to change without notice.

WilmaSchumann.com will inform you of any items on backorder and if the missing item will delay the order by more than one week. We will not charge your account until such items are available for shipment. If a partial order is shipped, Wilma Schumann Skin Care will pay for the additional shipment of the backordered items.

Any claims dealing with missing or damaged products must be made within 10 days of receipt of merchandise.

We do not offer international shipping at this time. We cannot accept credit cards with international billing or shipping addresses.

FOR PROFESSIONALS: Due to the different support programs offered by Wilma Schumann Skin Care to our clients, each Professional order placed on-line will be confirmed verbally with the client by our Customer Service department and the appropriate shipping charges (if any) will be discussed at the time of the call.

All Partners Club Members receive FREE shipping on all orders above $500.00. Want to learn how to join? Click here.

RETURN POLICY

As part of our commitment to you, ALL Wilma Schumann Skin Care purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased from Wilma Schumann Skin Care, you may return the item in its original packaging within 30 days of your SHIPMENT receipt date and we will issue a full refund. All returns will be reviewed by our Customer Service team.

Your satisfaction is our primary goal; please carefully review our return instructions below:

  1. Obtain your Return Merchandise Authorization Number (RMA#). Please call us at 1-800-440-3032 or (305) 663-5750 during regular business hours (Monday – Friday, 9:00AM – 6:00PM, EST). You may also contact us via e-mail at cs@wilmaschumann.com.
  2. Place the unused item, parts, pieces, printed materials, and accessories in original condition into original shipper packaging
  3. Include a copy of your packing slip or invoice and RMA# with your return shipment
  4. Mail your return to:
Wilma Schumann Skin Care
4850 SW 72ndAvenue
Miami, FL. 33155
(305)663-5750

Customers are responsible for return shipment charges. Once we receive your returned product(s), we will issue your replacement or refund immediately. Wilma Schumann Skin Care is not responsible for return packages that may be lost or damaged in transit. We recommend using a method of shipping with tracking and insurance to ensure that we receive the package.

All RMA’s are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.

All returned products are subject to inspection by Wilma Schumann Skin Care Customer Service team. All parts, pieces, printed materials, promotional items (gift with purchase) and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Any “tool” return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories.

Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

If you have any questions or concers or are unclear as to whether or not you may qualify for a refund, contact Wilma Schumann Skin Care Customer Service at cs@wilmaschumann.com or call 1-800-440-3032 or (305) 663-5750, Monday through Friday, 9AM – 6PM EST.